FAQs

Getting started

Yes - you will need to use the myBurgerLab+ app to sign up for your membership, earn points and redeem your exclusive app-only deals and rewards. The app will also be our primary way of communicating with you about your membership.

It's easy! You can download and install the myBurgerLab+ app from the Google Play Store or Apple App Store. Or scan the QR code displayed at our labs or printed on your order receipt.

A physical card failed our lab's cool factor test. So your membership will be a digital version stored within the app on your phone.

Of course...not! But if you have some love to offer, give us an honest review via the myBurgerLab+ app.

It's really simple. You earn points by showing our cashier your unique member code when placing your order. The value of your purchase will be accumulated as points.

There is no minimum spend required. Anyone with an appetite for tasty burgers deserves to be rewarded.

Using myBurgerLab+ app

After you register, you'll receive a 6-digit verification code via SMS. Key in this code when you log in for the first time and you're all set. No burger flipping required.

Please ensure that you've provided a correct and active Malaysian mobile number and request for the code again. If you have provided the correct mobile number, you should receive the code within 30 minutes. If you’re still waiting after eating 20 burgers, please contact us via WhatsApp (+6010 - 369 5275) or email ([email protected])

No - you can only earn points if you dine-in or tapau at any of our labs within Malaysia.

Your points need to marinate overnight before it is tasty enough to be used. You’ll receive a notification when your points are ready at 9am the next day.

Apart from the basking in the cool factor of being a lab member, you will be able to redeem vouchers, which you can use to get your beloved burgers for free or at a discount. For more goodies, look out for exclusive app-only deals when we’re having good hair days. Don't miss it!

From time to time, we will release fun and interactive games that you can play to win a free meal or limited edition myBurgerLab merchandise!

To make a redemption, just show our Cashier the code for the reward that you would like to redeem. All rewards redeemed are final and will not be eligible for exchange of cash nor any other rewards. In other words, you cannot change your mind. Please check our terms and conditions for more details.

You can only redeem one reward per transaction. But if you are feeling generous and would like to redeem more than one reward for your family and friends, just ask the Cashier to split the bill into multiple transactions.

You can view this information in the Rewards tab within the myBurgerLab+ app.

All good things must come to an end. So yes, your points are valid for 2 years, and expire thereafter. For example, points collected in June 2018 will expire in June 2020.

Yes - we offer a variety of rewards and replace them from time to time. It’s actually the perfect excuse to eat more burgers! Remember to check the rewards terms and conditions to avoid disappointments.